Frequently Asked Questions
Everything you need to know about shopping with Maitri Designs.
What is the typical shipping timeline for my order?
We typically process orders within 1-3 business days. Standard shipping within the domestic region generally takes 5-7 business days, while international shipping can take up to 15-20 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. To initiate a return or exchange, please contact our support team with your order number and reason for the request.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
Maitri Designs accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Are your products ethically sourced?
Yes, at Maitri Designs, we prioritize ethical sourcing and work closely with our manufacturers to ensure fair labor practices and high-quality materials in every product we offer.
Can I modify or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us within 12 hours of placement. Once an order has entered the fulfillment process, we are unable to make further modifications.